Privacy Policy

At NovaPay Fintech Solutions Private Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, company name, and other contact details you provide to us.
• Business Information: Company registration details, KYC documents, and business-related information for merchant onboarding.
• Transaction Data: Payment information, transaction history, and related financial data processed through our platform.
• Technical Information: IP address, browser type, device information, and usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use the collected information for:

• Providing and improving our payment processing services
• Processing transactions and managing accounts
• Verifying identity and conducting KYC/AML compliance
• Communicating with you about our services
• Detecting and preventing fraud
• Complying with legal and regulatory requirements
• Analyzing usage patterns to improve our platform

3. Data Security

We implement industry-standard security measures to protect your data, including encryption, secure servers, and access controls. Our infrastructure is designed with PCI-DSS aligned security practices to ensure the safety of payment information.

4. Data Sharing and Disclosure

We may share your information with:

• Payment processors and financial institutions to process transactions
• Service providers who assist in operating our platform
• Regulatory authorities as required by law
• Law enforcement agencies when legally obligated

We do not sell your personal information to third parties.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Transaction records may be retained for a minimum period as required by applicable laws and regulations.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Withdraw consent for data processing
• Lodge complaints with relevant data protection authorities

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. You can manage cookie preferences through your browser settings. Essential cookies required for platform functionality cannot be disabled.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: